The VBB Bus&Train Guide Service is aimed at customers who feel uncertain about using public transportation due to their limited mobility. These are mainly customers who use a wheelchair or walking aid, visually impaired or blind people, deaf people, and highly anxious people.

This free bus and train guide service begins at the front door and ends at the destination. Passengers will be accompanied on the way back upon request.

This service is offered throughout the city, including Schönefeld, and is available daily between 7:00 AM to 22:00 PM.

This service is offered to the following customers:

  • Senior citizen
  • Physically disabled customers
  • Anyone in need of assistance and guidande for bus and train travel (this also includes passengers with strollers or luggage)

The service does not replace the Special Transportation of Berlin (formerly "Telebus") or district mobility services.



Please book your request at least one week prior to the wished date. We accept bookings made via telephone or online, at the latest, one day prior to the date you will need the guide. Telephone booking requests can be made Monday through Friday from 9:00 AM to 4:00 PM. The hotline is 030 34 64 99 40.

Your guide and pick up time details will be confirmed to you on the night before the event.



The VBB-Guide Service is free of charge. Only a valid VBB-Ticket is required.


VBB-Guide Service

Art der Einschränkung der zu begleitenden Person






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