Data privacy

Data Protection Statement

The VBB Verkehrsverbund Berlin- Brandenburg GmbH (in the following: the VBB) takes the protection of personal data very seriously and, therefore, informs you in detail about the use of your data: For use of personally identifiable data, the VBB is governed by the applicable data protection laws such as the Bundesdatenschutzgesetz (Federal Data Protection Act) (BDSG) and the Telemediengesetz (German Telemedia Act) (TMG).

Collection, Processing, Use and Circulation of Data

Generally speaking, you may access our Web site without providing any personal information. In the individual cases where your name, address or other personal data is necessary, you shall be informed beforehand. If you send an enquiry, order products in our shop or order the newsletter, we will collect personal data from you, e.g. your name, your address, your telephone number, your e-mail address. 

Without your specific permission, we will only use the data communicated by you for the fulfilment and completion of your enquiry, booking of assistance services or ordering of publications. For this purpose, your data is circulated - as far as absolutely necessary - to other organisations (e.g. to the assigned print shop, etc.). The radius of circulation is limited here to the necessary minimum. The organisations are only permitted to use the circulated data for the purpose communicated. Further circulation or sale of personal data shall not take place. 

We will only use your e-mail address with your permission ("I agree that the e-mail address I am providing will be recorded in the E-mail Newsletter distributor. I can revoke the declaration of consent at any time with future effect by sending an informal letter by post to VBB Berlin-Brandenburg GmbH, Hardenbergplatz 2, 10623 Berlin, by clicking the "Delete" link at the end of the every newsletter") in order to send our newsletter. Your consent regarding the receipt of our newsletter can be revoked at any time with future effect. You can inform us of the withdrawal of your consent informally by post at any time: VBB Verkehrsverbund Berlin-Brandenburg, Hardenbergplatz 2, 10623 Berlin). Alternatively, you can click on the Delete link contained in the E-Mail Newsletter received. If the newsletter is cancelled, your e-mail is deleted immediately and without further invitation. The VBB will provide you with information at any time about which personal data has been saved, in accordance with § 34 BDSG.

Information about data security

All customer information is saved on secure servers which are not accessible by third parties. In addition, our servers are protected from unauthorised access by means of "Firewalls". It is a part of the VBB expectation of quality to be able to meet the technical standards in this regard.


The VBB uses so-called Cookies on it's Web site which support the function and usability of the VBB offerings. We want to serve the customer's needs as best as possible by using these as they make Web site use more user-friendly. Cookies are small text files which contain an identifier about your visit to our Web site. If you are not in agreement with the use of Cookies, you can certainly set your browser so that Cookies are not accepted; however, we draw your attention to the fact that, if applicable, you will not be able to fully use all of the Web site functions in this case. It is possible to delete our Cookies at any time from your computer's hard drive. You will find the opportunity in your browser settings.

Overview of the cookies used

External Links

From the VBB Web site, you can access Web sites from third parties by means of links. During the setting up of the links, the external Web sites were checked by us for unlawfulness and criminality. However, changes to the content of the external Web sites after this time cannot be ruled out. The VBB is not obliged to constantly check the links and external Web sites. We cannot assume any liability for the privacy policies of external pages.



Do you have any questions?